Michael and Harri

Hello, we are experienced carers who have two beautiful cats that rule our home in Espoo (02620) for the last 12 years 🐈🐈‍⬛.In total, we have around 20+ years owning pets and 3 years caring for them on Pawshake. About us: Michael and Harri are married and have been together for 12 years, with no children. We both enjoy art, music, cooking, nature and travel.

🐈‍⬛️🚦PLEASE TAKE TIME TO READ OUR PERSONAL RULES AND POLICIES AFTER THE INTRODUCTORY TEXT BELOW🐈 🛑

CATS. Our puuurfect services mostly include: 

*Cat visiting (1 x day)

*Cat visiting (2 x day) 

*Over-night home-boarding (can be further away)  🐈🐈‍⬛🛏. We also appreciate if a car is available for us to use in the duration of the stay. I have experience with borrowing many clients cars. 

✨️ We make sure that the usual details such as cleaning litter boxes, feeding, watering, brushing and being with them for 30-60 minutes to play or sit depending on their character/stress level and interaction are performed to a high standard that you expect. We are very clean and tidy people. As part of our fee we will do light cleaning, watering house plants, laundry (bed sheets if we stay overnight) and vacuuming, so you come back to a clean home, which is what everyone wants after a trip away.  ❤🏠🧽🧹🌱We can also administer diabetic insulin 💉 💊 and other medication orally as we have a diabetic cat ourselves.

DOGS. As much as we are cat people 🦹‍♂️ We also care for dogs 🐕🐕‍🦺🐩. Michael grew up with dogs during his childhood. Mixed cat/dog households are no problem based on our preferences. 🚨 We can only accept dogs who have been trained on a leash to a satisfactory level by their owners. If your dog pulls excessively on the lead and is untrained, we are unfortunately unable to walk them. We now accept 2 medium sized trained dogs per walk - maximum.  

DOG BOARDING AND DAYCARE. Unfortunately because we have our own pets we cannot take any outside pets into our home as this may cause stress to our cats. 

OTHER ANIMALS. In addition, we also have experience looking after rabbits, tortoises, rats, hamsters, birds🐀🐢 🐇🐤 and guinea pigs as well as tropical fish🐟. So contact if your pet is more unusual also.

AND...Michael can speak Finnish so please drop a message in Finnish also if you want to. Harri speaks Finnish, English and some Spanish 🇫🇮🇬🇧 🇪🇸

We will give you a stress free, hassle free, easy, flexible and caring service to you and your pets. 🐈‍⬛🐕🐅🦔🦜🦛🐫🐘🦌🦩.We look forward to hearing from you and let's meet to arrange a face to face introductory meeting! 🏁👍

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OUR RULES AND POLICY. IMPORTANT PLEASE READ. 

🚸PRE-SCREENING: YOUR CONTACT MESSAGE. 

For every new booking please let us know what level of service you need from us, how demanding the pets may be, if they are needing extra care, any allergies, illness, the feeding schedule, the amount of time you need us there, and also if you are a nervous or confident person to leave them with new carers. We appreciate that you tell us all this before we meet up so that we can then talk about it in the meeting.  

It helps us decide before we even meet if we are already a good fit and our level of care matches your expectations or needs. We then continue to a meetup if the initial screening is fine. 

*We will always communicate with you throughout the trip if you need updates/reports and photos etc via pawshake. 📸 *We can also communicate with you via WhatsApp when the caring is taking place, if its easier for you.

*A booking is only guaranteed if it is paid for through pawshake ahead of time/ or on-time. This is normally after we have a brief introductory meeting at your residence for free.

*Repeat customers do not need to have another introductory meeting with us, unless something has changed with your pets that we need to know about. We are happy to go free of charge to meet up with your pets again, if it makes you feel comfortable,  or to know any changes or anything you wish to discuss.

WHAT DOES TIMING FOR OVERNIGHT STAYS LOOK LIKE?

On the 1st day we will arrive at your residence ✨️(after 12:00pm or in the evening depending when you vaccate )✨️. During our stay we will spend as much time with your pet as we can and our main focus is on your pets. 

🕰Typically we will feed your cats in the morning when we wake up, *potentially* leave your house during the day, come back for the evening and then feed the cats, as well as stay overnight. We keep your pets wellbeing in mind, but also have work/our own cats to look after. 

⏰️The day looks like this: 10/11:30am to 18/19:00 return and stay overnight. (Around an 7-8 hour gap). Usually a working day. 

❗️We do not do a 24/7 house board (unless we do not feel or need to leave your house). But we always have the option to leave. 

🏖 We may stay all day at your home depending on the location/comfort of your home and the needs of the pet as stipulated and agreed upon.

*EXTRA TIME NEEDED BY OWNER: If you have an emergency and are delayed back we will try to accomodate this. An extra fee may be payable in cash to us at your discretion or then an extra booking via Pawshake.   

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🛸CANCELLATION FEE. Our cancellation fee is semi flexible. We realise cancellations can happen but we plan our schedules accordingly and therefore lost income does matter once we choose to accept a booking as we may have also said we are busy to other enquiries we could have taken. (Please see Pawshakes own cancelation policy). 

🌋MEETING MISMATCH. Rarely we have had the situation where upon the free initial meetup we are not comfortable to go ahead due to the mismatch of us and the pet we will care for. Due to the pets behavioural problems I.e. biting, excessive barking, excessive displays of dominant behaviour or animal aggression. Even though we know it's not the animals fault, we may upon the meetup decide to not go ahead with it as this will be too stressful for the pet/us/owner. Also the owner can decide to change their mind that day and look for someone else. We will always be open and honest at the meetup about this. 

✂️ DISLIKES (This has happened before so its good to mention) - We do not like to be "interviewed" for a booking with other people booked after us to be interviewed for the same job. Its a waste of our time travelling to you. All our info is on our profile page, so contact us if your 90% sure you want us to care for your pet. The conversation should flow nicely with trust and be about us getting to know the animals, making sure they are comfortable and as well as the owners getting to know who we are. If their is a mismatch (see above) during the meeting then one or both parties can say no without any obligation. No stress, that's life. ❤️🫂

☔️ Also we ask you to relax on your holiday or trip away. We appreciate you may be nervous to leave your pet but we will contact you with full updates in the day, so there is no need for you to contact us to ask how things are going. We will let you know the good things of the day and any problems if they occur. 

KEYS

*🔑 Key collection must be given by all repeat customers to our home in Karakallio Espoo near to the date of the booking, unless there is an emergency situation then we will come to you, but we prefer you drop the key to us in most situations. 

- 🔑 We also can take the key at the free introductory meeting, which we will keep safe. We will always leave your key back to you in an agreed place in your home. We can discuss what is easier for you. 

* 🔑 We are flexible so if you are delayed back we will continue the service and hold onto your keys, we ask you to come and collect them back from us.

* If you prefer we take the key with us after the care is finished we can do that, rather than leave it at your home. Please come and collect it from our home at the earliest convenience.  

* if you cancel the booking and we have your keys then you need to come and get them from us. 

IT NEVER HAPPENS....BUT NEEDS TO BE MENTIONED.

* If by any urgent emergency (accident, bereavement, death etc) and we cancel the confirmed booking then we will drop the keys back to you so you have chance to find a new carer before you leave.

* If an emergency happens whilst you are away and we cannot continue the care (involving the serious issues above) we will contact pawshake and arrange a new replacement for you. We and Pawshake will keep in touch with you at all times. (See pawshake policy). 

FINALLY...

* We give an small aftercare service, which involves us writing a message to you when your back to make sure everything was OK. 🙏👌

- REVIEWS are great as they build trust. You can always review us after the booking and job is done. ❤️🫂